Digital Workplace & CX Technology

A new hybrid collaboration experience

We design, develop, implement, and maintain the technologies that support workplace communications in your organization, both on-site and remote.

We enhance your company's connectivity through digital collaboration solutions that keep teams connected without borders while providing the technological tools for your organization to deliver an exceptional customer experience.

Digital workplace

Today's workplaces are digital. Every location within an organization should feature functional, attractive, modern, and integrated solutions to foster engagement and boost creativity and productivity.

Customer experience technology

The connections between a company and its users are part of the customer experience (CX).

The organization must establish a presence on the digital channels its audiences use while integrating advanced and intelligent mechanisms to manage perception and satisfaction.

What can we do for you?

Unified communications and collaboration

To collaborate effectively, teams need tools that support this working style and enable interaction through unified communication channels—whether they are commuting to the office, at home, attending an event, or in a meeting.

We provide platforms that integrate various communication channels (voice, video, chat, and more) and can be deployed on-site or in the cloud. Users can communicate using dedicated devices or their personal devices.

In this area, we offer:

VoIP Systems.
Unified Communications as a Service (UCaaS).
Multichannel collaboration platforms (voice, video, chat).
Hybrid communication systems (cloud and on-premises).
Platforms with mobility support and BYOD (Bring Your Own Device).
Integration with Microsoft Teams Phone System.

Partners

We integrate audio and video systems for meeting rooms, collaborative workspaces, and buildings. We work with leading brands in the professional audio and video market.

We develop turnkey projects for small and medium-sized meeting rooms, boardrooms, auditoriums, training spaces, classrooms, collaborative areas, and innovation hubs, among others.

Our solutions integrate natively with popular platforms such as Zoom and Microsoft Teams.

Additionally, we integrate control systems that intelligently manage and automate spaces with lighting, blinds, and ambiance solutions.

In this area, we offer:

Comprehensive video collaboration and videoconferencing solutions.
Professional displays and interactive screens.
Distributed audio systems.
Microphone systems.
Audio and Video over IP (AVoIP).

Audio and video systems

Partners

Devices

The new frameworks of corporate communication systems and workspaces require dedicated and specialized devices for each application.

We provide equipment and devices that continuously evolve within the leading brands in the market.

In this area, we offer:

Terminals for VoIP systems.
Enterprise and contact center headsets.
Webcams and personal audio devices.
Adapters and gateways for IP communications.

Partners

Contact center omnicanal

We support both traditional channels (phone and email) and digital channels (social media and instant messaging). We help manage contacts in a unified, intelligent, and intuitive way.

We offer flexible cloud-based consumption systems (CCaaS), requiring only an internet connection and a computer. Likewise, we install on-premises platforms.

We integrate chatbots and voicebots that provide information, record transactions, and interact with business processes, among other functions, without the need for an agent.

Our platforms monitor performance indicators in real time, display historical data, and integrate with leading management systems (CRM, ERP, databases, etc.).

All interactions are recorded in the systems, including users' screens. This provides detailed information and a valuable resource for audit and quality control tools.

Within this area, we offer: