Services

Our Services

Cybersecurity

Support

Managed Services

Consulting

In site

Reporting

Datacenters

Proyects

Monitoring

Monitoring and Observability

We proactively monitor your infrastructure, networks, and mission-critical applications to anticipate issues before they impact your operations.
We detect, analyze, and resolve incidents in real time to ensure continuity and peace of mind.

What we do:

• We monitor LAN, WLAN, and Wi-Fi as a Service networks.

• We display system status through dashboards and automated reports.

• We correlate events to identify root causes.

• We send early alerts to enable timely action.

Technical Support

We ensure the operational continuity of your solutions with a scalable, always-available support service.
Our technical team follows every incident through to resolution, so your infrastructure continues to operate without interruption.

What we do:

• We operate an agile and responsive service desk.

• We provide Level 1, Level 2, and Level 3 technical support.

• We perform preventive and corrective maintenance.

• We deliver support remotely or on-site, as needed.

• We manage direct escalation with vendors and manufacturers.

Managed Services

We comprehensively manage your technology solutions under a managed services model.
Our goal is to keep your operations running continuously, optimize resources, and reduce operational costs while you focus on your business.

What we do:

• We manage the day-to-day operation of your systems.

• We implement continuous improvement plans.

• We document and control every change.

• We proactively manage incidents, enhancements, and capacity.

• We generate performance and evolution reports.

Managed Cybersecurity

We protect your infrastructure, data, and assets against internal and external threats.
We work proactively and continuously to reduce risk and ensure the resilience of your technology environment.

What we do:

• We detect threats using SIEM, NDR, EDR, and XDR solutions.

• We manage vulnerabilities and apply security patches.

• We conduct audits and ensure regulatory compliance (ISO 27000, NIST, IEC 62351).

• We run incident response simulations.

• We promote a strong security culture through Security Awareness programs.

Projects

We manage your technology projects end to end, from design and engineering through deployment and go-live.
We coordinate teams, resources, and timelines to ensure every delivery meets both technical and business objectives.

What we do:

• We manage projects using agile or traditional methodologies.

• We coordinate technical teams and vendors.

• We plan, track, and report progress.

• We manage risks and scope changes.

• We produce technical documentation, PID, ATP, and related deliverables.

We help align service management with business objectives.
We analyze, assess, and design operating models that drive continuous improvement and organizational efficiency.

What we do:

• We define KPIs and service level agreements (SLAs).

• We assess process maturity based on ITIL or ISO 20000.

• We design operating models and roles.

• We develop continuous improvement roadmaps to optimize results.

Consulting and Process Auditing

On-Site Services

We perform on-site technical tasks to ensure the proper operation of your physical infrastructure.
We support large-scale deployments, carry out maintenance, and manage every logistical detail so everything runs without disruption.

What we do:

• We install structured cabling and fiber optic networks.

• We mount equipment, racks, and components.

• We perform on-site preventive and corrective maintenance.

• We coordinate technical logistics and spare parts management.

• We supervise and manage field work crews.

Reporting and Continuous Improvement

We provide full visibility into service performance and its evolution over time.
We analyze results, identify trends, and propose concrete actions to drive continuous improvement.

What we do:

• We produce recurring SLA and KPI reports.

• We analyze trends and recurring incidents.

• We develop improvement-focused action plans.

• We deliver executive and technical reports that support informed decision-making.

Datacenters

We design, operate, and maintain data centers that ensure continuity, energy efficiency, and end-to-end security.
We support the entire infrastructure lifecycle—from construction to certification—to ensure maximum reliability and compliance with international standards.

Design, Operations, and Maintenance

• We design and build technical rooms and data rooms.

• We implement power, cooling, and structured cabling solutions.

• We perform preventive and corrective maintenance.

• We integrate DCIM systems for centralized management.

• We continuously monitor the environment and its performance.

• We provide specialized operations and support.

Assessment and Diagnosis

• We assess the existing infrastructure.

• We analyze technological maturity and improvement opportunities.

• We define action plans to optimize performance, security, and efficiency.

Governance

• We design service management models and operational workflows.

• We define roles, policies, and processes that ensure service continuity.

• We implement dashboards and performance metrics.

Certification and Compliance

• We support data center certification processes (Tier Design, Constructed, and Operational).

• We conduct technical and process audits.

• We provide specialized advisory services to ensure compliance with international standards.

Nuestro compromiso

We work alongside you, integrating solutions, managing them day to day, and continuously improving them.
Our commitment is simple: everything works as you expect, all the time.