Telcos

Fraud prevention

We implement and support a traffic analysis tool and network services. We are able to monitor traffic and generate reports.

Benefits

• Detect the improper use of contracted services.
• Prevent revenue losses.

Revenue assurance

We implement and support a system that allows correlating the network and the business.

We analyze business information to secure telco revenues.

Telco process automation

We implement and integrate to the different telco systems a non-code platform that facilitates the automation of network processes.

For example, registering and cancelling internet or telephone services, upgrading data packages, among others.

Systematization of the offer

We implemented a marketplace for business customers, which is integrated into the telco's network.

This allows you to contract and sign up for business services (e.g., order more cellular lines or increase your cloud space) automatically.

Benefits

• Business customers can self-manage the purchase of new services.
• Facilitates commercial contact through dynamic catalogs.

Development of services over SD-WAN

We implement and develop new services over SD-WAN.

Benefits

• Adding value beyond connectivity.
• Greater flexibility when configuring services.
• Enable zero-touch provisioning.

Demand management and protection against DDoS attacks

We implement, configure and support balancers for massive services.

Benefits

• Avoid server downtime during traffic peaks.
• Ensure service availability in the face of attempted DDoS attacks.

Number portability

We supply, implement and support the system that enables number portability.

This software(database manager -ABD-) enables mobility between telephone companies in a secure and transparent way.

Benefits

• For telcos and regulators, centralize control of network trading and reconfiguration.
• For end-users, change their mobile or fixed-line operator while keeping their telephone number.

Gateway for number portability

We provide, install and support the software (gateway) that links each telephone operator to the ABD's central system.

The gateway is responsible for establishing the internal workflow in the telco from the time a porting is received or requested until its approval or rejection.

End-to-end streaming projects

We implement, configure, operate and support streaming projects in all their stages, both for live and on demand content. We also advise on the architecture of the OTT ecosystem.

We solve all points of the process, from content acquisition (encoding) to the end user (player).

In addition, we solve ancillary processes, such as billing, DRM, load balancing, among others.

Site monitoring and service availability

We implement and support an IoT platform for real-time site monitoring and control.

Benefits

• Ensure the operation of backup batteries.
• Know the fuel level of the generators.
• Detect fuel theft.

Security and site access control

We provide hardware (cameras, electronic locks, among others) and software to protect assets on site from vandalism and theft.

Benefits

• Facilitate the management of site access permissions for contractors.
• Centralized and remote control of site access.

Customer registrations in CRM

From a virtual assistant, we can integrate with the CRM used by the company to facilitate the registration of new customers.

The bot can be implemented in the company's existing channels (WhatsApp, Web Chat, Instagram, etc.). All data collected will be reflected in the system instantly.

Complaints and claims management

We help to facilitate the reporting of breakdowns and supply failures to the population through WhatsApp, by means of a bot.

This allows the telco to manage these situations quickly and provide an immediate response.

Answers to frequently asked questions

We implemented a bot that responds in a personalized way to the most common user questions, both those related to self-management (such as debt or invoicing) and general queries (opening hours, location of the nearest office, etc.).

Sending notifications

In a proactive way, with a bot we can automatically notify the customer about upcoming due dates of invoices/debts, new services available, satisfaction surveys, among others.

Appointment scheduling and coordination of in-home services

We facilitate self-management: users can schedule, modify or cancel appointments automatically, thanks to a bot integrated to the company's systems.

They can also coordinate in-home services, such as installations, connections or repairs.

Simplification of internal processes

Through a bot, we facilitate tasks such as answering employee inquiries about vacation days, as well as support in recruitment and onboarding processes.

In addition, we can generate query bots for contact center agents, based on different information sources.

Secure energy

We provide power backup systems (UPS), which ensure the flow of electrical energy through batteries during power outages. Protects devices against voltage fluctuations.

State-of-the-art communications

We design IP solutions that work as a modern and efficient alternative to traditional telephone networks.

By transmitting voice signals via data packets, rather than conventional circuits, these solutions provide unparalleled flexibility.

Security with access control and CCTV

We integrate access control and CCTV for centralized security management at sites, headquarters and offices.

Benefits

• Protection against intrusions and suspicious activities.
• Video recording and storage capacity.
• Detailed audit and investigation in case of incidents.

Video analytics with AI

We incorporate AI to the company's existing surveillance system to automate the supervision of different processes.

Benefits

• Site and plant monitoring.
• Automatic alerts for suspicious or non-compliant behavior.

Network security

We implement next-generation firewalls with application control and intrusion detection systems and integration to PMS systems.

Fire detection and alarm

We implement early fire detection systems. We work with different types of sensors capable of identifying an incident quickly and sending alerts.

Structured cabling solutions under LEED standards

This cabling is distinguished for being PVC-free. Its production dispenses with petroleum derivatives, which makes it a more sustainable option that can be qualified under LEED standards.

In addition, it has the quality of being LSZH grade, which allows for zero emission of halogen gases in case of fire.

Multimedia and room/auditorium ambiance

We generate sound and visual experiences for complexes and offices.

We design and equip videoconferencing and digital collaboration rooms that transcend physical boundaries, favoring hybrid work models.

Self-management in branches

We install informative and interactive totems for customer self-management and screens for content distribution. We have software for centralized content management.